How to Configure Your eSIM APN: Complete Guide by Operator (Africa & Maghreb)
Your eSIM is installed, but you have no internet? The problem often comes from the APN (Access Point Name) — the network configuration that allows your phone to connect to the operator's mobile data. This guide explains how to check and manually configure it if necessary.
What is an APN and why does it matter?
APN (Access Point Name) is the address of the gateway server that connects your phone to the operator's internet data. Without a valid APN, your phone can be connected to the network (you see signal bars) but cannot access the internet.
Each operator has its own APN. For example:
- Orange Senegal uses APN
internet - Mobilis Algeria uses APN
internet - Airtel Congo uses APN
airtelgprs.com
When you install an eSIM, the downloaded operator profile normally contains this information. But the configuration can sometimes fail, especially on certain Android models or after a system update.
How to check if the APN is correctly configured
On iPhone
- Go to Settings > Cellular
- Tap your eSIM (e.g., "Travel Senegal")
- Tap "Cellular Data Network"
- Check that the "APN" field in the "Cellular Data" section is not empty
If the APN field is empty, that is the cause of the problem. Enter the value for your operator (see table below).
On Android (Samsung, Pixel, Xiaomi…)
- Go to Settings > Connections > Mobile Networks
- Select your eSIM if you have multiple lines
- Tap "Access Point Names" or "APN"
- Check that an APN is present and selected (radio button lit)
If the list is empty or the active APN does not match your operator, follow the guide below to create one manually.
Step-by-step guide to configure the APN manually
On iPhone
- Go to Settings > Cellular > [your eSIM] > Cellular Data Network
- In the "Cellular Data" section, enter the following values:
- APN: value from the table below (e.g.,
internet) - Username: leave empty (unless otherwise stated)
- Password: leave empty (unless otherwise stated)
- APN: value from the table below (e.g.,
- Tap "Settings" at the top left to save
- Turn on Airplane Mode for 10 seconds, then turn it off
- Turn off Wi-Fi and test the connection
On Android (Samsung)
- Go to Settings > Connections > Mobile Networks > Access Point Names
- Tap the "+" in the top right to create a new APN
- Fill in the following fields:
- Name: the operator name (e.g., "Orange SN")
- APN: value from the table below
- APN type:
default,supl - Leave all other fields empty
- Tap the three dots in the top right > "Save"
- Select the new APN (tap the radio button next to it)
- Turn on Airplane Mode for 10 seconds, then turn it off
On Android (Google Pixel)
- Go to Settings > Network & Internet > SIM [your eSIM]
- Tap "Access Point Names"
- Tap "+" to add an APN
- Fill in the fields (see table below)
- Save via the three-dot menu > "Save"
APN table by operator
Here are the official APN settings for the main operators covered by WassaSim. The exact APN may vary depending on operator updates. If the values below do not work, contact our support.
| Country | Operator | APN | Username | Password | Speed |
|---|---|---|---|---|---|
| Senegal (SN) | Orange Senegal | internet | — | — | 3G/4G |
| Morocco (MA) | Orange Morocco | internet | — | — | 3G/4G/5G |
| Cameroon (CM) | Orange Cameroon | internet | — | — | 3G/4G |
| Algeria (DZ) | Mobilis | internet | — | — | 3G/4G |
| Algeria (DZ) | Ooredoo Algeria | internet | — | — | 3G/4G |
| Ivory Coast (CI) | Orange CI | internet | — | — | 3G/4G |
| Tunisia (TN) | Ooredoo TN | internet | — | — | 3G/4G |
| Mali (ML) | Orange Mali | internet | — | — | 3G/4G/5G |
| Guinea (GN) | Orange Guinea | internet | — | — | 3G/4G |
| DR Congo (CD) | Vodacom DRC | internet | — | — | 3G/4G |
| Congo Brazzaville (CG) | Airtel Congo | airtelgprs.com | — | — | 3G/4G |
| Madagascar (MG) | Orange Madagascar | internet | — | — | 3G/4G |
| Madagascar (MG) | Airtel Madagascar | airtelgprs.com | — | — | 3G/4G |
| Burkina Faso (BF) | Orange Burkina | internet | — | — | 3G/4G |
| Niger (NE) | Airtel Niger | airtelgprs.com | — | — | 3G |
| Chad (TD) | Airtel Chad | airtelgprs.com | — | — | 3G/4G |
| Gabon (GA) | Airtel Gabon | airtelgprs.com | — | — | 3G/4G |
| Benin (BJ) | Celtiis Benin | internet | — | — | 3G/4G |
Note: for WassaSim eSIMs, the generic APN is globaldata. If the local APN does not work, try globaldata first.
If it still does not work
If you have configured the APN correctly and you still have no internet, here are other possible causes:
Checks before contacting support
- Data roaming: make sure roaming is enabled for the eSIM. On iPhone: Settings > Cellular > [eSIM] > Data Roaming = On. On Android: Settings > Connections > Mobile Networks > Data Roaming = On
- eSIM selected as data line: make sure your eSIM is set as the default line for mobile data
- Airplane Mode: turn Airplane Mode on for 30 seconds then turn it off to force a network reconnection
- Restart: fully power off your phone (not just restart) and turn it back on
- Active plan: check that your WassaSim plan is still valid and has not expired
- Data used up: check your usage in the WassaSim app or by email
Reset network settings
As a last resort, you can reset all network settings:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Warning: this erases all saved Wi-Fi networks
- Android: Settings > General Management > Reset > Reset Network Settings
After the reset, reconnect to Wi-Fi and check the APN for your eSIM.
Contact WassaSim support
If none of these solutions work, our support team can help you directly. Send us:
- Your order number
- Your phone model
- The destination country
- A screenshot of your current APN configuration
Frequently asked questions
Read more: How to activate an eSIM on iPhone & Android | Best eSIM for Africa 2026 | eSIM Morocco travel guide
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